The International Technology & Operations Manager will be the liaison between international and internal stakeholders to make sure that all tasks required to execute and maintain projects are well coordinated. This person should be able to understand external requirements and balance with domestic priorities.
The Manager will need to have a technology background. This will allow them to understand the concepts surrounding the supply chain and Pluto TV ecosystem. However, this role will act as a generalist, they must understand and provide support about the different systems, tools, and processes used in the different workstreams such as CMS, Revenue, Product, Client Apps, Back-end, etc. This is a hands-on role.
The International Tech & Ops Manager will be responsible for the Production Support ticket system. They will receive, triage, and help to resolve all operational issues raised by the different regions. They will partner with Product, Engineering, PMO, and STE teams to resolve these issues and report back to the stakeholders.