UX Research Manager

Job Locations
US-NY-New York
Brand
ViacomCBS
Function
Digital
Job Type
Full-Time Staff
iCIMS ID
2021-15476

About The Brand

ViacomCBS (NASDAQ: VIAC; VIACA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic consumer brands, its portfolio includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, CBS All Access, Pluto TV and Simon & Schuster, among others. The company delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, ViacomCBS provides powerful capabilities in production, distribution and advertising solutions for partners on five continents.

Overview and Responsibilities

We are seeking a User Experience Research Manager who will define and drive the UX Research team’s initiatives and roadmap. In this role, you will identify and set the product research strategy across the ViacomCBS ecosystems. You will apply your deep understanding of UX research methods to mentor the UXR team and collaborate with leaders in Design, Product, Engineering, Marketing, to create innovative and exciting experiences.

Responsibilities

  • Work with designers, product managers, engineers, and UX design leads to forecast, prioritize, plan, and execute UX research opportunities in a fast-paced and rapidly changing environment
  • Understand and incorporate various research methods across platforms and distinct user groups
  • Demonstrate, explain, and teach others how to apply a range of research methods, helping them to understand the balance and trade-offs between smart, scrappy research and rigor
  • Meet with Product Management Directors to understand strategy, discover blockers, manage quality, and help ensure UX prioritization
  • Evangelize research findings to diverse audiences through written reports, videos, verbal presentations
  • Manage a team of User Experience Researchers and provide mentorship, and growth opportunities
  • Ensure that UX Researchers have clearly prioritized deliverables for every landmark and review research deliverables that your team creates
  • Build relationships with other managers across fields, and act as a liaison with teams throughout the wider organization that have ongoing research needs (including emerging tech and kids-based products)
  • Actively seek out impediments to our efficiency as a team (process, tooling, etc) and propose solutions that will enable the entire team to work more efficiently

Basic Qualifications

  • Expert-level knowledge in the field of UX Research with at least 7 years of experience conducting hands-on research
  • 2 years+ experience leading a team of UX Researchers with the ability to provide mentorship, thought leadership, and guidance
  • Experience with emerging products (AR, MR, VR, Voice) and/or streaming entertainment platforms
  • Experience advocating for UX Research and broadly communicating about research insights to the ViacomCBS community

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