Senior Project Manager, Product Fulfillment

Location : CityStateForPosting Los Angeles, CA
Job Locations
US-CA-Hollywood
Brand
Paramount Pictures
Job Type
Full-Time Staff
iCIMS ID
2020-14534

About The Brand

Founded in 1912, Paramount Pictures works with talented filmmakers to produce and distribute entertainment around the world. The iconic Paramount logo has opened some of the most successful and beloved films in cinematic history, including timeless classics such as Sunset Boulevard, The Godfather, Forrest Gump and Ferris Bueller's Day Off, and blockbuster franchises such as Star Trek, Transformers, and Mission Impossible. Recent innovative break-out films such as Interstellar, Arrival and A Quiet Place have added to Paramount's film legacy. Paramount Pictures Television's 13 Reasons Why, The Alienist and Jack Reacher have also been thrilling audiences. With a beautiful 65-acre lot in the heart of Hollywood, a worldwide network of offices and a culture of engagement, Paramount's passionate employees ensure the studio continues to deliver creativity and innovation to a dynamic industry. Paramount is a subsidiary of ViacomCBS, which reaches 700 million global subscribers through MTV, Nickelodeon, Comedy Central, BET and other media networks.

Overview and Responsibilities

Are you interested in an exciting career opportunity with the Product Fulfillment team at Paramount Pictures? Then we may have the perfect opportunity for you! The Senior Project Manager, Media Servicing position will be responsible for client management and content distribution servicing within Media Servicing Operations and Product Fulfillment divisions, and will report to the Director of Product Fulfillment. We're looking for someone familiar and comfortable with the space and our ideal candidate will be able to successfully lead and coordinate a team of their own. This person will bring their experiences and insight to add new ideas and solutions to our already growing team.

 

 

Responsibilities to include, but limited to:

 

  • Client focused customer service of domestic and international clients and distribution partners, with responsibilities including EST, VOD/SVOD and Cable TV Distribution clients, Marketing support and Subtitling management.
  • Direct point of contact for servicing Paramount Operating Division orders and requests for digital assets and deliverables
  • First level of partner concern for managing issues related to workflows, SOP’s and Client orders/timelines
  • Daily management of Project Managers, Associate Project Managers and Coordinators as it relates to assisting with PreQual, overall workload, order tracking and timely servicing while maintaining SOP’s
  • Managing status and due dates of source elements being built for archival and digital servicing
  • Vendor/Customer management for handling asset creation, packaging, deliveries, invoicing, and confirmation and/or rejections
  • Researching assets, both physical and digital
  • Build and maintain data entry for multiple tracking and archive systems
  • Crafting and tracking purchase orders for internal and external workflows
  • Balancing and actualizing media orders for final invoicing
  • Direct collaboration with Technical Managers for new clients, changing client specs, and technical rejections
  • Tracking achievements related to new client launches or territory expansions; communicating issues and proposing solutions as needed to maintain schedule
  • Daily, weekly and monthly reporting of metrics, audits and overall group status to the Director

Basic Qualifications

  • 7+years' technical client services experience within a Studio or major Vendor
  • Strong knowledge of traditional and advanced digital mastering and digital media workflows, processes, standards, materials, and techniques and worldwide localization standards
  • Knowledge of mainstream encode and transcode systems along with codecs and Media Management
  • Strong working knowledge with Microsoft Office (Excel, CRM, Word, Outlook)
  • Experience with managing larger groups with varying levels of experience

Additional Qualifications

  • Foreign and Domestic Mastering A/V related experience ideal
  • Experience with SAP, Xytech a plus
  • Excellent oral and written skills for effective communication both internally and externally
  • Detailed, organized, and the ability to adapt to, enforce, and carry out the process
  • Solution oriented and able to multitask large volumes of clients and projects

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