Associate Producer, Product Liaison and Support

Location : CityStateForPosting New York, NY
Job Locations
US-NY-New York
Brand
ViacomCBS
Job Type
Full-Time Staff
iCIMS ID
2020-13951

About The Brand

ViacomCBS has a clear vision: to be the premier destination where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on bringing the best entertainment to our global audiences, and we know our company runs on the hard work and dedication of our passionate and creative employees. Through television, film, digital content, live events, merchandise, studio production and more, we connect with billions of people in nearly every country in the world. At ViacomCBS, you will have the opportunity to develop your professional career at the home of iconic brands like BET, Comedy Central, MTV, Nickelodeon, Paramount and others.

Overview and Responsibilities

The Associate Producer is a liaison to the Product and Multiplatform Production teams, helping with product launches and updates across top Viacom brands: Comedy Central, MTV, BET, VH1, Paramount Network, CMT, TV Land and LOGO TV, testing various content types and features on sites and apps, and handling documentation regarding site and app production. The Associate Producer is a key resource for upcoming changes to site, apps, and programming schedules, and communicates such changes to various internal and overnight teams. You will also assist with app and site support, working closely with the Customer Service and Tech teams to ensure an efficient customer experience.

Responsibilities:

  • Assist Senior Manager with day-to-day tasks, including programming test content for upcoming product launches, live streams and events, submitting bug and feature requests to multiple Product teams, and auditing behavior across sites and apps
  • Work closely with product managers to request and implement design and functionality fixes or features for all brands across platforms, including desktop and mobile sites, iOS, Android, Apple TV, Amazon Fire TV, and Xbox
  • Program and launch voice skills and apps internationally on Amazon Alexa, Google Assistant, and Siri
  • Build and manage Production training guides and sessions for production regarding new apps and any CMS updates (editorial collections, deep links, and default distribution policies)
  • Collaborate with various teams to develop, launch, and update digital storefronts on new platforms and devices
  • Work closely with Business Development to provide all deep links to digital partners (Amazon, Google, Roku, Apple)
  • Help troubleshoot Production errors and file site support tickets on behalf of Production and Brands

Basic Qualifications

  • 2+ years experience, preferably in digital media
  • Bachelors degree preferred
  • Knowledge of different digital ecosystems (Apple, Android, etc.)
  • Experience communicating across different business units and divisions

Additional Qualifications

  • Experience with CMS (content management systems)
  • Experience with digital TV a plus

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