• Digital Operations Analyst

    Location : CityStateForPosting New York, NY
    Job Locations
    US-NY-New York
    Brand
    ViacomCBS
    Job Type
    Full-Time Staff
    iCIMS ID
    2019-13451
  • About The Brand

    ViacomCBS has a clear vision: to be the premier destination where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on bringing the best entertainment to our global audiences, and we know our company runs on the hard work and dedication of our passionate and creative employees. Through television, film, digital content, live events, merchandise, studio production and more, we connect with billions of people in nearly every country in the world. At ViacomCBS, you will have the opportunity to develop your professional career at the home of iconic brands like BET, Comedy Central, MTV, Nickelodeon, Paramount and others.

    Overview and Responsibilities

    The Operations team ensures the accurate maintenance of advertiser schedules from order to invoice clearance. The team encompasses functions ranging from deal maintenance to traffic, to invoice clearance and sales platform functionality. This involves collaborating with all levels of personnel from multiple departments such as, Advertising Sales, Pricing and Inventory, Delivery, Billing, Collections, outside partners, and MTS. The team also works in close collaboration with the technology teams to handle Ad Sales system access, functionality, integration, and utility.

    Role description:

    The Digital Asset Analyst provides critical first-level system support to the Ad Sales team, assists in staff training and the development of training documentation, and runs quarterly system user validation.

    Responsibilities include:

    TRAINING:

    • Conduct system and process training for new digital Ad Sales and Ad Operations staff
    • Work with business teams and manager to develop, update and deploy training materials
    • Build step-by-step process guides and other reference materials to support training
    • Maintain training attendance and completion records

    SYSTEM SUPPORT:

    • First contact for all user system support issues or questions
    • Support System Upgrades (e.g., UAT testing, new functionality rollouts, etc.)
    • Work with Client Service Representatives and Operation teams on billing and process requests/questions (MBAP Process)
    • Determine if escalation is required for system issues and work with external teams from WideOrbit, Google and FreeWheel, as well as internal teams such as BI, MTS, and DBO until a solution is reached
    • Responsible for reviewing and editing WideOrbit Digital Hub Playbook each month to ensure the guide is always up to date. Analyst to consult with Business Operations on all system improvements that need to be incorporated into the WODH Playbook.

    AUDIT COMPLIANCE SUPPORT:

    • Assist in quarterly and bi-yearly user validation audit checks

    Basic Qualifications

    • Bachelor's Degree
    • Demonstrated understanding of WideOrbit Digital Hub functionality

    Additional Qualifications

    • Attention to detail
    • Excellent written and verbal communication skills
    • Comfortable training staff
    • Ability to prioritize optimally
    • Solid grasp of Digital Ad Operations processes and order to cash workflow
    • Good interpersonal and presentation skills
    • Good time management skills

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