Ad Sales Digital Operations Analyst

Location : CityStateForPosting New York, NY
Job Locations
US-NY-New York
Brand
ViacomCBS
Job Type
Full-Time Staff
iCIMS ID
2019-13451

About The Brand

ViacomCBS (NASDAQ: VIAC; VIACA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic consumer brands, its portfolio includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, CBS All Access, Pluto TV and Simon & Schuster, among others. The company delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, ViacomCBS provides powerful capabilities in production, distribution and advertising solutions for partners on five continents.

Overview and Responsibilities

The Operations team ensures the accurate maintenance of advertiser schedules from order to invoice clearance. The team encompasses functions ranging from deal maintenance to traffic, to invoice clearance and sales platform functionality. This involves collaborating with all levels of personnel from multiple departments such as, Advertising Sales, Pricing and Inventory, Delivery, Billing, Collections, outside partners, and MTS. The team also works in close collaboration with the technology teams to handle Ad Sales system access, functionality, integration, and utility.

Role description:

The Digital Asset Analyst provides critical first-level system support to the Ad Sales team, assists in staff training and the development of training documentation, and runs quarterly system user validation.

Responsibilities include:

  • Responsible for scheduling trainings to on-board Digital Client Service Representatives (CSRs)
  • Conduct system and process training for new Digital Ad Sales and Ad Operations staff
  • Work with business teams and manager to develop, update and deploy training materials
  • Build step-by-step process guides and other reference materials to support training
  • Maintain training attendance and completion records
  • Ability to perform Quality Analysis on data entry
  • Handle High Risk Campaigns (i.e. BET Award Campaigns)
  • Identify campaign performance and adjusting to insure delivery

Audit compliance support:

  • Assist in quarterly and bi-yearly user validation audit checks

Basic Qualifications

  • Bachelor's Degree
  • Demonstrated understanding of Operative One functionality and Burt
  • Working knowledge of industry Ad servers (i.e. GAM and Freewheel)

Additional Qualifications

  • Attention to detail
  • Excellent written and verbal communication skills
  • Comfortable training staff
  • Ability to prioritize optimally
  • Solid grasp of Digital Ad Operations processes and order to cash workflow
  • Good interpersonal and presentation skills
  • Good time management skills

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